Occasionally you will find the need to make accounting adjustments to a registrant's record.
If you need to record a refund, grant a credit or otherwise adjust the balance due by the registrant, click the ADJUST ACCOUNT button atop the registrant's details panel or ACCOUNTING ADJUSTMENT to the left of the balance due.
In the ACCOUNTING ADJUSTMENTS panel, you choose the type of adjustment, amount and along with adjustment notes.
Note that ALL dollar values entered should be positive numbers. The adjustment type will take care of the math.
Price Reduction. Use this when you want to REDUCE the amount the registrant is required to pay (amount due). Think of it as a discount off of the price of the items included in the registration. This would also reduce the amount of revenue you'd expect to collect from the overall event.
Reverse a Price Reduction. This would be used to adjust the amount due upwards.
Make a Payment. Use this to record a full or partial payment. This will REDUCE the amount due.
Reverse a Payment. This is used to reverse an amount paid. This will INCREASE the amount due.
Choose from Administrative Adjustment, Cash or Check, Offline Credit Card or PayPal.
ACCEPTING CREDIT CARD PAYMENTS ON THE FLY
If you use either the Authorize.net, Stripe gateway or PayPal Express, you will see a PAY NOW BY CREDIT CARD button adjacent to the balance due at the bottom of the panel. By clicking this, you can accept payment on the spot, which will result in an immediate accounting adjustment reflecting the payment. If you are interested in changing your payment gateway provider, you can do that globally by visiting your ORGANIZATION MANAGEMENT area.