It's a request that is extremely common: how can I change my registration?
You might be wondering if this can be done and you have likely received this very question from many of your attendees in the past.
Eventsquid makes it easy for attendees to modify their registrations.
MY ACCOUNT
During the registration process, attendees will generate their own account (click HERE to learn more about registering and account creation).
With this password-protected account, registrants can re-access their existing registrations and register for new events with ease.
WHAT CAN BE MODIFIED?
Attendees can modify the two distinct parts of their registration in different places:
- Item Selections: attendees can modify what they registered for
- Prompt Answers: attendees can change the information they submitted via prompts
HOW TO MODIFY
There are two pathways an attendee can take to modify their item selections and prompt answers.
WEBSITE PATH
First, login to the platform you created your account with (i.e. Eventsqid.com, AdventHealth.events, Launchsquid.com, etc.).
Then, revisit the homepage of the event that you registered for. Proceed to register as you normally would; however, this time, you will encounter a MODIFY MY REGISTRATION LINK:
After clicking this link, the attendee will be shown another small menu, wherein they can choose how they'd like to modify their registration:
"Add to my registration" and "change what I registered for" will allow the attendee to modify the ITEMS that they signed up for. Attendees can add any items to their registration. They can remove FREE items that they previously registered for; however, attendees CANNOT remove priced items from their previous registration. This is intentional, so that all refund requests must go through you (the event host).
Also, if the registrant received free items bundled with another item, they will not be permitted to change the free items either.
"Change my personal information" allows the attendee to change the PROMPT RESPONSES that were submitted on the previous attempt. This includes personal information and other information submitted by the attendee.
"Request cancellation" is only an offered option with free events.
MY ACCOUNT PATH
Attendees can also modify their registrations and information by accessing their account headquarters. First, login to the appropriate platform (i.e. Eventsquid, Launchsquid, Connect, AdventHealth.events, etc.).
Then, click your name, then select MY EVENTS from the dropdown menu. Below, the name of the event will appear. Click the yellow DETAILS button next to the event.
From here, the registrant can handle all modification needs, in addition to reprinting their itinerary/receipt and paying any remaining balance on the registration (so long as the event allows pay online as an option).
ENABLING REGISTRATION MODIFICATION
To allow or disallow attendees from modifying their registration, enter the Event Builder and select the ACTIVATE & PUBLISH tab in the upper right corner. Then, select the Times & Deadlines option on the left.
Here, you can enable/disable registration item modification and prompt modification separately.
