Frequently Asked Questions
Browse through solutions and recommendations to common questions from both event hosts and registrants.
Email Notices
Transactions
General FAQ
- How Can I Capture Attendee Feedback (Sessions, Speakers, General)?
- How to Create Terms & Liability Acknowledgements
- How do I email registrants?
- Can I change the automated text for Free Extras?
- Why am I not seeing prompts on the registration form?
- Preparing your attendees for your in-person or live event
Managing Registrations
- How do I download registrant files uploaded during registration?
- How do I Replace or Swap an Attendee? Assign a Registration to Someone Else
- What does INCOMPLETE mean on the event dashboard?
- Full Guest Method: How do I add someone as a guest of an existing registrant?
- How do I change a registrant's Registration Profile?
Registration Setup
- Single Item Registration: You Need One Item
- How do I add a link to a custom prompt or other sections that don't support a hyperlink?
- How do I limit the registrant to select only one item from a group or list of items?
- How to Make a Custom Referral Menu?
- Full Guest vs. Simple Guest: Which Should I Use?
- How can I create special discounts for certain people?
Payments & Invoicing
- Can I send invoices through Eventsquid?
- How Do I Issue a Refund?
- How do I offer different payment methods by registrant type or profile?
- Registrants are seeing an Authorize.net ERROR E00007 User authentication failed due to invalid authentication values. What is wrong?
- How do I collect payment from someone after they register?
Registrant Questions
- How to Properly Register!
- How do I add meal choices to registration?
- How do I email attendees their Education Credits?
- How do I remove "include me in the published attendee list" from the registration form?
- How do registrants sign in to the mobile web app for my event?
- How Attendees Can Modify Their Registrations